Refund Policy — Esports Adda

Overview

This Refund Policy describes when Esports Adda, operated by Ka17aan App Venture, will issue refunds or credits to users.

⚠️ Please read carefully before depositing funds or registering for any tournament. By using our platform, you accept the terms of this policy.

Refund Eligibility — Quick Reference

Transaction	Eligible	Notes
Wallet Deposit (successful)	❌ No	Credited to wallet — non-refundable
Deposit — Payment Failed / Not Credited	✅ Yes	Auto-refunded within 5–7 business days
Entry Fee — Match Played	❌ No	Non-refundable once match begins
Entry Fee — Match Cancelled by Us	✅ Full	Refunded to wallet within 24 hours
Entry Fee — Technical Failure	⚡ Case-by-case	Contact support within 24 hrs
Winnings Withdrawal	→ N/A	Processed in 3–7 business days
Account Banned (rule violation)	❌ No	All funds forfeited

Deposit Refunds

01

Successful Deposits

Once a deposit is successfully credited to your wallet, it is final and non-refundable. Deposit only the amount you intend to use.

Failed Payment / Duplicate Charge

✅ If your payment was deducted but not credited to your wallet, or you were charged twice, you are eligible for a full refund or wallet correction.

Contact us within 7 days of the transaction at support@esportsadda.online
Provide your transaction ID, payment screenshot, and registered mobile number
We respond within 3 business days; confirmed refunds reach you in 5–7 business days

Bank / UPI Gateway Failures — amounts are typically auto-reversed within 5–7 business days by your bank. Contact your bank if not reversed within 10 days.

Tournament Entry Fee Refunds

02

🚫 Entry fees are generally non-refundable once a tournament has begun or you have been matched with opponents.

Eligible for Full Refund (to Wallet):

Tournament cancelled by us before it begins — 100% refunded within 24 hours
Server outage during your ongoing match — investigated and resolved at our discretion
Verified app bug preventing you from submitting results — contact support within 24 hours

Not Eligible for Refund:

You registered but forgot to play, or were unavailable
You lost the match fairly
You experienced internet issues on your own device or network
You joined the wrong tournament by mistake
Your account was banned for rule violations

How to Request a Refund

03

1

Email Support

Send an email to support@esportsadda.online with subject: "Refund Request – [Your Username]"

2

Provide Details

Include: registered mobile, transaction/tournament ID, amount, date, description of the issue + screenshots.

3

Investigation

Our team reviews and verifies your request.

⏱ 3 business days

4

Resolution

If approved, refund credited to wallet (entry fees) or original payment source (deposits).

⏱ 5–7 business days

Withdrawal of Winnings

04

Minimum withdrawal amount applies as specified in the app.
KYC verification required above the threshold limit.
Processing time: 3–7 business days after submission.
If a withdrawal fails due to incorrect bank details provided by you, we will retry once corrected details are submitted.

💡 Keep your bank account number, IFSC code, and UPI ID accurate in your profile settings to ensure smooth withdrawals.

General Exceptions

05

The decision of Esports Adda / Ka17aan App Venture is final in all tournament result disputes.
We are not responsible for losses caused by factors outside our platform (your internet, game server issues, device problems).
Chargebacks initiated directly with your bank without first contacting us will result in permanent account suspension.

Refund Support Contact

06

Email: support@esportsadda.online
Response Time: Within 24–48 hours on business days
Company: Ka17aan App Venture
Developer: Ka17aan (Kaishan Khan)

For fastest resolution, always include your registered mobile number, transaction IDs, and screenshots when contacting support.